Frequently Asked Questions
Find answers to the most common questions. If you can’t find what you’re looking for here, please contact us.
Licenty suitcases are crafted from 5052-H32 aluminum, an ultra-strong, lightweight alloy used in aviation. It’s built to handle the rough and tumble of travel and age beautifully over time. They are also waterproof and rust resistant.
Yes! All Licenty suitcases come with TSA-approved combination locks, so you can travel securely through international airports.
They sure do – our 360° silent spinner wheels are smooth, stable, and built to handle anything from cobblestones to airport tiles.
Yes. Each suitcase comes with a premium dustbag, so you can store it safely and keep it in great condition between trips.
Yes! We currently ship throughout the US, EU and to selected international destinations. If your country isn’t listed at checkout, just reach out – we’ll do our best to get a Licenty suitcase to you.
Shipping is free on all orders in the Netherlands en Europe – no minimum spend required. Shipment to the US and Asia is free from €150 and above (all suitcases will be shipped free). However, you are responsible for any taxes or tariffs that your country imposes. We have decided to cover the cost of international shipping to ease some of the costs of tariffs but unfortunately, we can’t absorb both shipping and tariffs or duties.
Orders in the Netherlands will arrive in 1-2 business days. Orders within the EU arrive in 1-4 business days and orders to the US arrive in 1-5 business days. Orders ship within 24 hours Monday-Saturday. Once your order ships, you’ll receive a tracking link via email so you can follow your suitcase on its way to you.
As long as your order hasn’t shipped, we’re happy to help! Email contact@licenty.com as soon as possible with your order number and requested changes.
I’ve been to almost as many places as my luggage. – Bob Hope
You have 30 days from the delivery date to return unused items. Items must be in original condition, with all packaging and tags intact.
Yes, if you’re not 100% satisfied, let us know within 30 days and we’ll do everything we can to make it right.
Just send us an email at contact@licenty.com with your order number. We’ll guide you through the quick return process.
While we don’t have our own stores (yet!), you can find Licenty suitcases at selected retailers. Want to see one in real life? Check our contact page for a list of trusted partners near you.
We’d love to hear from you! If you’re interested in stocking Licenty in your store, please reach out to contact@licenty.com. Tell us a bit about your shop, and we’ll get back to you with all the details to help bring Licenty to your shelves.
We’re a Dutch brand – founded by a father-daughter team with a passion for design,
durability, and the freedom to travel. Proudly based in the Netherlands, shipping worldwide.
We’re always happy to help! You can reach us at contact@licenty.com or via the contact form on our site. We typically respond within 24 hours on business days. Business days are Monday through Friday.
We believe travel should have a positive impact on people, not just places. That’s why we design durable products that last for years, reducing waste and overconsumption.
Our suitcases are produced in a specialized factory with decades of experience in high-end aluminum luggage, located in Asia and Europe. We work closely with trusted partners to ensure ethical working conditions and consistent quality.
While aluminum itself is highly durable and recyclable, we’re committed to ongoing improvements – from reducing packaging waste to responsible sourcing. Longevity is our biggest sustainability promise.
We love hearing about initiatives that align with our values. Email us at contact@licenty.com with a short description, and we’ll gladly consider it.