TERMS AND CONDITIONS

1.1 Scope & contact Information

These General Terms and Conditions govern all purchase agreements made between
Licenty VOF (“Licenty”, “we”, or “us”) and individuals who purchase products through our
online platform for personal use (“you”, “your”), not related to any commercial, business, or
professional activity.

Licenty VOF is a company based in the Netherlands.

You may contact us via:

• Email: contact@licenty.com
• Address: Van Aeswijnstraat 15, 7783GM Gramsbergen, The Netherlands.
• Phone:+31 (0)6 36172922

If we need to get in touch with you, we’ll use the contact details provided with your order.
Please review these Terms carefully before placing your order. They explain how we process
orders, your rights and responsibilities, and how we manage potential disputes.

1.2 Order process & agreement

Items shown on our website do not constitute a legally binding offer but an invitation to
purchase. When you place an order, you are submitting a binding offer to purchase those
products.

To place an order, you must:

• Add products to your shopping basket
• Enter required personal and delivery information
• Select a payment method
• Accept our Privacy Policy and these Terms

Only once you click “Place Order and Pay” do you make a binding commitment to purchase.
After placing an order, you will receive an acknowledgment email confirming we received it
(the “Order Confirmation”). This does not yet signify that your order has been accepted.

A binding agreement is created when:

• You receive a Shipping Confirmation from us; or
• You selected PayPal and payment was successfully completed.

If no Shipping Confirmation is received within 5 business days of the Order Confirmation,
your offer is considered declined.

1.3 Order limit

A maximum of ten items may be purchased per order.

1.4 Guest checkout or account

You may check out as a guest or create a Licenty account. Account holders can view their
order history and save details for faster future checkouts.

1.5 Right of withdrawal

You may withdraw from any agreement under the right of cancellation (see Section 8).

2.1 Account creation

Creating an account requires accurate and complete information. You will receive a personal
customer ID linked to your email upon successful registration.

2.2 Account security

Keep your login credentials secure. If you suspect misuse, please update your password
and contact us immediately.

2.3 Data accuracy

Ensure your information is up to date at the time of placing an order.

3.1 Product pricing

Prices are shown in US Dollars (USD) and include VAT. If a pricing error occurs, we will
contact you to resolve it before dispatch.

3.2 Payment methods

Accepted payment methods include:

• Credit & Debit Cards (Visa, MasterCard, American Express)
• Ideal
• PayPal
• Klarna Pay (Klarna’s terms and conditions)
• Apple pay

3.3 Invoicing

You will receive a digital invoice either with your Order or Shipping Confirmation.

3.4 Missed payments

If a payment is missed, we reserve the right to:

• Charge interest at [X]% above the base rate of SNS Bank (NL).
• Cancel your order and withhold costs already incurred

3.5 Shipping fees

Shipping fees are not included in product prices and will be displayed at checkout. If you
cancel an order, we’ll refund standard delivery costs (see Section 8 for exceptions).

3.6 Return costs & conditions

The return costs are entirely the responsibility of the customer. We do not accept returns for
products that are damaged or not packed in the same manner as they were delivered. If a
product is returned damaged to us, the customer may either keep the product or return it, but
please note that no refunds will be issued for damaged items. Returned goods must be in
the same condition as when they were received, and any signs of use, damage, or
alterations may result in the refusal of the return. We strongly advise ensuring that the
returned products are properly packaged to avoid any damage during transit.

4.1 Dispatch date

The dispatch date is when your parcel leaves our warehouse.

4.2 Estimated delivery

Delivery dates are estimates. We always strive to deliver your order within the standard
delivery timeframe for your country. Orders are delivered within 30 days unless otherwise
agreed. Express and standard delivery options are available depending on your location.
See our delivery times per country for more information.

4.3 Delivery regions

We currently deliver to all EU countries and the USA. We do not deliver to PO boxes or
parcel lockers.

4.4 Availability & delays

If an item becomes unavailable after ordering, we will notify you and may cancel the order
with a full refund. If delays exceed 3 weeks beyond the expected delivery date, and are not
due to your actions, you may cancel your order.

We may send items in partial deliveries at no additional shipping cost to you.

4.5 Free shipping

We are pleased to offer free shipping to all countries to which we deliver. The shipping fees
for your order will be waived, regardless of the destination country. This applies to standard
shipping options and does not include express or expedited shipping, which may incur
additional charges depending on the chosen delivery method.

6.1 Legal rights as a customer

We are legally obliged to deliver items as described and of acceptable quality.

You may:

• Request a refund within 30 days of receiving faulty goods
• Request a replacement or repair within 6 months.
• Claim compensation if items do not last a reasonable time (up to 2 years)

6.2 Five-year warranty

Licenty provides a five-year warranty on all new suitcases purchased after July 25, 2025.
This warranty covers all functional components of the suitcase for a period of five years from
the date of purchase. Please note that this warranty does not cover cosmetic wear and tear
or any damage resulting from improper or abusive use.

6.3 How to claim your warranty

To make use of the warranty, it is essential to notify Licenty directly within the warranty
period if a defect occurs.

You can reach out to our Customer Service team or visit the nearest store to return or ship
the product. You will be asked to provide either the completed warranty certificate or the
original proof of purchase. Licenty will then assess whether the defect is covered under the
warranty terms.

If the issue falls within the warranty coverage, Licenty will either repair or replace the product
and reimburse any related repair costs, including the return shipping.

Please note that initial shipping costs are the responsibility of the customer.

6.4 Questions according warranty

For any complaints or questions, contact our support team at contact@licenty.com

Read our full Warranty Policy here.https://licenty.com/warranty/

7.1 Non-excludable liability

Nothing in these Terms excludes our liability for death, personal injury caused by negligence,
fraud, or breach of statutory consumer rights.

7.2 Unforeseeable damages

We are not responsible for losses that were not foreseeable at the time of contract.

7.3 Private use only

We only sell for private, non-commercial use. If used for business, we are not liable for any
commercial damages, including loss of profit or business.

8.1 Right to cancel

You have the right to cancel your order within 14 days of delivery without giving any reason.

8.2 How to cancel

To cancel, email or post a written statement to us. You may use the sample form below.

You must return goods within 14 days of notifying us. We will refund your payment (including
standard shipping fees) within 14 days of receiving the returned goods.

Returns address EU and Netherlands

To: Licenty VOF.

Address: Van Aeswijnstraat 15, 7783GM Gramsbergen, The Netherlands.

You are liable for any reduction in value caused by handling beyond what is necessary to
inspect the product.

Sample Cancellation Form

(Only complete and return this form if you wish to cancel the agreement)

To: Licenty VOF

Email: contact@licenty.com

I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:

• Ordered on / received on:
• Name of customer(s):
• Address of customer(s):
• Signature (if on paper):
• Date:

8.3 Voluntary return period

In addition to your legal cancellation rights, we offer a 30-day voluntary return period.
Returned items must be unused, in original condition, and sent back within 30 days of
receipt. This does not affect your statutory rights.

8.4 Personalized items

Personalized items (e.g. engraved or custom-tagged products) cannot be returned or
exchanged.

8.5 Limited editions

Limited editions must be returned within 14 days, and only from the country of original
delivery. Items must be unused and in original packaging.