Frequently Asked Questions
At Licenty, we are committed to ensuring that our products meet the highest standards of quality. That’s why we offer an extensive 5 Year warranty on our products, so you can shop with confidence. Below are the terms and guidelines for claiming your warranty.
As a customer, you have certain legal rights regarding the products you purchase. These rights include:
● The right to request a refund within 30 days of receiving faulty goods.
●. The right to request a replacement or repair within 6 months of receiving the goods.
●. The right to claim compensation if the items do not last a reasonable amount of time (up to 2 years).
These rights are in addition to the warranty we provide below.
Licenty offers a 5 year warranty on all new suitcases purchased after Ausgust 1, 2025. This warranty covers the following components of the suitcase:
● Aluminium: The main body and structure of the suitcase.
● Wheels: All wheels, including their functionality.
● Handles: Both extendable and fixed handles.
● Lock: The integrated locking mechanism.
The warranty covers defects related to manufacturing or materials that affect the functionality of the suitcase. The inside multi compartments/zippers are not covered by the warranty. Besides that, it is important to note that this warranty does not cover cosmetic damage or damage resulting from improper use, accidents, or wear and tear due to regular usage.
The following types of damage are NOT covered under the warranty:
● Cosmetic damage: Scratches, dents, scuffs, and other marks that result from regular use or accidents.
● Damage caused by improper handling: This includes damage from overloading, improper storage, or misuse (such as dragging the suitcase on rough surfaces or using the suitcase in extreme conditions).
● Wear and tear: Regular wear from use, including minor scuffs on the body, slight abrasions on the wheels, or handle stretching.
● Accidental damage: Any damage caused by external factors like being dropped, hit, or mishandled during travel.
● Alterations or repairs by unauthorized service providers: Any modifications or repairs made to the suitcase by a third party not authorized by Licenty.
If you believe your product is defective and you would like to claim the warranty, please follow these steps:
1. Contact Us: Reach out to us via email at contact@licenty.com.
2. Provide Documentation: Ensure that you attach your proof of purchase and the completed warranty certificate (if applicable) to the email. This documentation is necessary to verify the warranty claim.
3. Assessment: Once we receive your claim, our Customer Service team will assess whether the issue is covered under the warranty. If the defect is covered, we will offer either a repair or replacement.
4. Repair/Replacement Process: If your warranty claim is valid, we will either repair or replace the item, and cover the repair costs (including return shipping fees). However, initial shipping costs (for returning the product) are the responsibility of the customer.
*Please ensure that the item is returned in its original state, free from any further damage during shipping.